Payment Options and Policies - Homeplate Heroes

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Payment Options and Policies


Homeplate Heroes Payment Options

* Homeplate Heroes accepts the following Credit Cards:
MasterCard, Visa, Discover and American Express

* We also accept Personal Checks and Pay Pal *


If paying by Personal Check please note that there is a 10 day wait period after check is deposited before shipment of product occurs *

Payment for product must be received before product is shipped *

Sales Tax in Washington State is 8.4% *


Homeplate Heroes Privacy Policy

We respect your privacy and are committed to maintaining
and using your personal information responsibly.

* When you place an order with Homeplate Heroes we will ask you for the following personal information: Name, Complete Address, Phone Number and E-Mail Address. This information is used for shipping purposes. If the product is being shipped to another person or address that information will need to be provided. Payment information will also be asked at the time of placing the order. If paying by Credit Card, we will ask the following: Type of Credit Card, Credit Card Number, Expiration Date, CVU Code (Number on back of card). Please note that
we do NOT keep or store your card information

* Your name, address, phone number and e-mail address will be added to our database. You may receive promotional materials to your postal address and/or e-mail address.
If you would like to be removed from our postal or e-mail promotional mailing list simply e-mail us at requesting to be removed

* Homeplate Heroes will use your e-mail address to send you UPS Ground or
Lynden Freight tracking information so that you can track your shipment

* Homeplate Heroes will NOT contact you by phone except to speak with you in regards to the order you placed. UPS Ground and Lynden Freight (our primary shippers) request phone numbers to be placed on the way bill so that if there is a issue with the shipment you can be contacted. Lynden Freight contacts you via the phone number you provided to schedule delivery *

* Homeplate Heroes will NEVER release or sell your personal
information to any other websites or companies


Homeplate Heroes Return Policy

We want you to have a pleasant shopping experience with Homeplate Heroes.
We will accept returns if they comply with Homeplate Heroes Return Policy.

* All of our Display Cases come with a 100% satisfaction guarantee. If not completely satisfied, returns will be accepted within 5 business days upon receiving the item *

* Customer is to e-mail Homeplate Heroes at alerting them of your intentions of a return. E-mail must include 1) customer name 2) customer's complete address 3) customer's phone number 4) customer's e-mail address 5) transaction ID number 6) Description of the product being return 7) Payment amount *

* The Display Case must be re-packed and returned in all the original packaging (this includes the box or wooden crate it was originally shipped in) and in like new condition *

* The return shipping is at the buyer's expense. The buyer must return ship the Display Case using the same shipping method/carrier that was used in the original shipment
(ie: UPS Ground...Lynden Freight...etc)

* The buyer will have 2 business days after initial e-mail contact
with Homeplate Heroes to ship return item

* The buyer must provide Homeplate Heroes with a valid tracking number via e-mail to the same day the return item shipped. We are not responsible for lost return shipments and will not authorize a refund for items that are not returned to us *

* Once Homeplate Heroes has received the return item,
we will inspect the Display Case within 48 hours of receipt to ensure that the Display Case is in
like new condition and was returned in the original packaging

* Homeplate Heroes will contact the customer at the e-mail address provided
to inform them the inspection was completed and the findings. The customer will receive
a refund through Pay Pal for the original purchase amount minus the original shipping charge.
The customer must provide us with a valid Pay Pal account address for the refund

If the customer refuses the shipment and the Display Case is returned
to Homeplate Heroes we will consider this a return. A refund will be made of the original purchase amount minus the original shipping charge plus the return shipping price that
Homeplate Heroes will be charged by the shipping company

* There are no exceptions to this Return Policy *

* Please feel free to contact us at (360)798-7974 with any
questions you may have about our Return Policy


Homeplate Heroes Shipping Policy

First and foremost, we do everything within our power to ensure
that your display case arrives in the same pristine condition as when it left us.
Many of our customers have taken the time to contact us to
compliment us with our packing of their display case.

* UPS Ground and Lynden Freight are our primary shippers. Lynden Freight is used on large orders that exceed UPS weight/dimension requirements for standard ground. Please note that when Lynden Freight is used, they will call you to make arrangements for delivery *

Homeplate Heroes does reserve the right to change shipping companies without prior notification. Shipping carriers are selected on the most efficient delivery to our customer *

* Shipping mishaps occur from time to time. Please inspect your package immediately upon arrival to make sure there is not any breakage. To resolve any issues with the shipping carrier we must be notified within 3 days of receiving product *
* Unfortunately, we cannot ship to APO/FPO addresses and PO Boxes *

* We ship to Continental USA only *

* In most cases, we will provide you with a tracking number
so you can monitor the shipment of your package

* We do everything we can to keep your shipping charges to a minimum.
There is no charge for our handling of the display case (labor, packing materials, etc).
This allows us to give you the lowest shipping rates possible

* Please feel free to contact us at (360)798-7974 with any
questions you may have about our Shipping Policy


Homeplate Heroes Display Cases are proudly handcrafted in the USA

Homeplate Heroes **8903 NE 117th Avenue Suite 100** Vancouver, WA. 98662

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